Operations Center Administrator (Bali - Multiple Locations)

Join Reins Marindo Indonesia, a leading company in operational excellence, as our Operations Center Administrator in beautiful Bali! This is a fantastic opportunity to play a pivotal role in ensuring smooth daily operations while enjoying the vibrant culture and stunning landscapes of Bali. Our company is committed to providing a dynamic and supportive work environment, where you can grow both personally and professionally.

As an Operations Center Administrator, you will be responsible for managing and overseeing the daily operations of our center. You will work closely with various teams to ensure that all processes run efficiently and effectively. This role is perfect for someone who is detail-oriented, organized, and passionate about operational excellence. You will have the chance to work with cutting-edge tools and technologies, including ServiceNow, Jira, and Confluence.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee the daily operations of the Operations Center, ensuring all processes run efficiently and effectively.
• Monitor and maintain the performance of the Operations Center, identifying areas for improvement and implementing solutions.
• Coordinate with various teams to ensure smooth communication and collaboration.
• Use ServiceNow, Jira, and Confluence to manage workflows, track incidents, and maintain documentation.
• Ensure compliance with company policies and procedures.
• Provide support and training to staff as needed.
• Participate in continuous improvement initiatives to enhance operational efficiency.
• Generate and analyze reports to provide insights into operational performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in a similar role within the operations or IT support field.
• Proven experience with ServiceNow, Jira, and Confluence.
• Strong knowledge of operational processes and best practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• ITIL Foundation or equivalent certification is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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