Director of Operations - Luxury Boutique Hotel in Bali

Join a dynamic and innovative hospitality brand as the Director of Operations at our vibrant boutique hotel in the heart of Canggu, Bali. This is a rare opportunity to lead a high-energy team in one of Southeast Asia's most sought-after destinations, where luxury meets authenticity. Our boutique hotel is not just a place to stay; it's an experience that blends modern comfort with traditional Balinese charm, attracting discerning travelers from around the world.

As the Director of Operations, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring seamless guest experiences and maintaining the highest standards of service. You will work closely with a talented team of hoteliers to implement innovative strategies that enhance guest satisfaction and operational efficiency. This role offers a unique opportunity to grow within a rapidly expanding hospitality brand, with potential for career advancement and professional development.

In this role, you will be using industry-leading tools such as PMS (Property Management System) and ERP (Enterprise Resource Planning) software to streamline operations and improve decision-making. You will have the chance to work in a dynamic environment where your ideas and initiatives can make a significant impact on the hotel's success.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the boutique hotel, ensuring smooth and efficient service delivery.
• Manage and mentor a team of hoteliers, fostering a culture of excellence and continuous improvement.
• Implement and monitor operational strategies to enhance guest satisfaction and operational efficiency.
• Utilize PMS and ERP software to streamline operations and improve decision-making.
• Collaborate with the front office, housekeeping, and food and beverage teams to ensure seamless guest experiences.
• Develop and implement training programs to upskill the team and maintain high standards of service.
• Monitor and analyze operational data to identify trends and areas for improvement.
• Ensure compliance with health and safety regulations, as well as local and international hospitality standards.

🎓 Kualifikasi & Syarat

• Minimum of 10 years of experience in a senior operational role within the hospitality industry.
• Proven track record of successfully managing and leading high-performing teams.
• Strong knowledge of PMS and ERP software, with experience in implementing and optimizing these systems.
• Certification in hospitality management or a related field is a plus.
• Excellent communication and interpersonal skills, with the ability to inspire and motivate a team.
• Proficient in English, both written and spoken.
• Familiarity with the luxury hospitality sector and the unique challenges of operating in a boutique hotel setting.
• Ability to work under pressure and manage multiple tasks simultaneously.

🛠️ Keahlian

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