Service Desk Agent - Customer Support (With Overtime Opportunities)

Annex Digital Inc. · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 18500 - 20000
Annex Digital Inc. is seeking a dedicated Service Desk Agent to join our Customer Support team. In this role, you will be the first point of contact for our clients, providing excellent customer service and resolving their queries efficiently. This is a great opportunity to work in a dynamic and growing company with potential for overtime. If you are passionate about customer service and want to make a difference, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

Answer incoming calls, emails, and chats from customers in a polite and professional manner.,Document and track customer issues and complaints.,Provide technical support and troubleshooting for software and hardware issues.,Escalate complex issues to the appropriate teams for resolution.,Maintain accurate records of customer interactions and support tickets.,Collaborate with other teams to ensure timely resolution of customer issues.,Provide feedback and suggestions for improving our customer support processes.,Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

Bachelor's degree in related field or equivalent experience.,Minimum of 1 year of experience in customer service or technical support roles.,Excellent communication and interpersonal skills.,Strong problem-solving and troubleshooting abilities.,Proficiency in English, both written and spoken.,Familiarity with basic technical support tools and software.,Ability to work well under pressure and meet tight deadlines.,Flexible and adaptable to changing priorities and workloads.

🛠️ Keahlian

Customer serviceTechnical supportProblem-solvingCommunicationTime managementAttention to detailTeamworkAdaptability
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